This PR enhances the LLM triage automation with several important improvements:
- Add ability to use AI personas for automated replies instead of canned replies
- Add support for whisper responses
- Refactor LLM persona reply functionality into a reusable method
- Add new settings to configure response behavior in automations
- Improve error handling and logging
- Fix handling of personal messages in the triage flow
- Add comprehensive test coverage for new features
- Make personas configurable with more flexible requirements
This allows for more dynamic and context-aware responses in automated workflows, with better control over visibility and attribution.
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