diff --git a/billing/faqs.md b/billing/faqs.md index 40e37e4ff7..f82d2ab06f 100644 --- a/billing/faqs.md +++ b/billing/faqs.md @@ -28,7 +28,7 @@ If your subscription payment fails, there is a grace period of 15 days, includin Docker also sends an email notification `Action Required - Credit Card Payment Failed` with an attached unpaid invoice after each failed payment attempt. -Once the grace period is over and the invoice is still not paid, the subscription is downgraded to a free plan and all paid features are disabled. +Once the grace period is over and the invoice is still not paid, the subscription is downgraded to a free plan and all paid features are disabled. ### What billing-related emails will I receive from Docker Hub? @@ -59,4 +59,33 @@ A coupon can be used when you: You are asked to enter your coupon code when you confirm or enter your payment method. -If you use a coupon to pay for a subscription, when the coupon expires, your payment method is charged the full cost of your subscription. If you do not have a saved payment method, your account is downgraded to a free subscription. +If you use a coupon to pay for a subscription, when the coupon expires, your payment method is charged the full cost of your subscription. If you do not have a saved payment method, your account is downgraded to a free subscription. + +### How do I include my VAT number on my invoice? + +Update your billing information to include your VAT number: + +1. Sign in to Docker Hub. +2. For organizations, select **Organizations**, your organization, and then **Billing**. For user accounts, select **Your Account** in the top-right corner, then **Billing**. +3. Select **Payment Methods**. +4. In the **Billing Information** section, enter your information in the **VAT/Tax ID** field. +5. Select **Update**. + +To download your updated invoice: +1. Go to **Billing History**, select the **Actions** icon, and then select **Update invoice**. +2. Select **Update and download** to download the invoice that includes the VAT number. + +### How do I update the email that receives billing invoices? + +For user accounts: + +1. Select **Your Account** in the top-right corner of Docker Hub. +2. From the drop-down menu select **Billing**. +3. Select the **Payment Methods** tab, then update the email field in the **Billing Information** section. +4. Select **Update**. + +For organizations: + +1. In Docker Hub, select **Organization**, your organization, and then **Billing**. +2. Select the **Payment Methods** tab, then update the email field in the **Billing Information** section. +3. Select **Update**. diff --git a/subscription/faq.md b/subscription/faq.md index 5933522098..49d313e7cb 100644 --- a/subscription/faq.md +++ b/subscription/faq.md @@ -36,7 +36,15 @@ Personal subscriptions do not include collaborators for private repositories. If ### How do I know what new features are in planning for my Docker Pro or Docker Team subscription? -Docker maintains a [public roadmap](https://github.com/docker/roadmap){:target="blank" rel="noopener" class=""} so subscribers can see what new features are in development, as well as request new capabilities. +Docker maintains a [public roadmap](https://github.com/docker/roadmap){:target="blank" rel="noopener" class=""} so subscribers can see what new features are in development, as well as request new capabilities. + +### Can I pause or delay my Docker Hub subscription? + +You can't pause or delay a subscription. If a subscription invoice hasn't been paid on the due date, there's a 15 day grace period, including the due date. + +### Can I transfer my subscription from one user or organization account to another? + +Subscriptions are non-transferable. ### I have more questions regarding the new pricing, who can I reach out to?