Update billing and subscription FAQ (#17757)

* update billing and subscription faqs

* add specificity

* remove intro sentences for brevity and include user accounts for vat faq

billing/faqs.md

@@ -28,7 +28,7 @@ If your subscription payment fails, there is a grace period of 15 days, includin
 
 Docker also sends an email notification `Action Required - Credit Card Payment Failed` with an attached unpaid invoice after each failed payment attempt. 
 
-Once the grace period is over and the invoice is still not paid, the subscription is downgraded to a free plan and all paid features are disabled. 
+Once the grace period is over and the invoice is still not paid, the subscription is downgraded to a free plan and all paid features are disabled.
 
 ### What billing-related emails will I receive from Docker Hub?
 
@@ -59,4 +59,33 @@ A coupon can be used when you:
 
 You are asked to enter your coupon code when you confirm or enter your payment method. 
 
-If you use a coupon to pay for a subscription, when the coupon expires, your payment method is charged the full cost of your subscription. If you do not have a saved payment method, your account is downgraded to a free subscription. 
+If you use a coupon to pay for a subscription, when the coupon expires, your payment method is charged the full cost of your subscription. If you do not have a saved payment method, your account is downgraded to a free subscription.
+
+### How do I include my VAT number on my invoice?
+
+Update your billing information to include your VAT number:
+
+1. Sign in to Docker Hub.
+2. For organizations, select **Organizations**, your organization, and then **Billing**. For user accounts, select **Your Account** in the top-right corner, then **Billing**.
+3. Select **Payment Methods**.
+4. In the **Billing Information** section, enter your information in the **VAT/Tax ID** field.
+5. Select **Update**.
+
+To download your updated invoice:
+1. Go to **Billing History**, select the **Actions** icon, and then select **Update invoice**.
+2. Select **Update and download** to download the invoice that includes the VAT number.
+
+### How do I update the email that receives billing invoices?
+
+For user accounts:
+
+1. Select **Your Account** in the top-right corner of Docker Hub.
+2. From the drop-down menu select **Billing**.
+3. Select the **Payment Methods** tab, then update the email field in the **Billing Information** section.
+4. Select **Update**.
+
+For organizations:
+
+1. In Docker Hub, select **Organization**, your organization, and then **Billing**.
+2. Select the **Payment Methods** tab, then update the email field in the **Billing Information** section.
+3. Select **Update**.

subscription/faq.md

@@ -36,7 +36,15 @@ Personal subscriptions do not include collaborators for private repositories. If
 
 ### How do I know what new features are in planning for my Docker Pro or Docker Team subscription?
 
-Docker maintains a [public roadmap](https://github.com/docker/roadmap){:target="blank" rel="noopener" class=""} so subscribers can see what new features are in development, as well as request new capabilities. 
+Docker maintains a [public roadmap](https://github.com/docker/roadmap){:target="blank" rel="noopener" class=""} so subscribers can see what new features are in development, as well as request new capabilities.
+
+### Can I pause or delay my Docker Hub subscription?
+
+You can't pause or delay a subscription. If a subscription invoice hasn't been paid on the due date, there's a 15 day grace period, including the due date.
+
+### Can I transfer my subscription from one user or organization account to another?
+
+Subscriptions are non-transferable.
 
 ### I have more questions regarding the new pricing, who can I reach out to?