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Update billing and subscription FAQ (#17757) 

* update billing and subscription faqs

* add specificity

* remove intro sentences for brevity and include user accounts for vat faq
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Stephanie Aurelio 2023-07-20 08:34:24 -07:00 committed by GitHub
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33
billing/faqs.md
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@ -28,7 +28,7 @@ If your subscription payment fails, there is a grace period of 15 days, includin
Docker also sends an email notification `Action Required - Credit Card Payment Failed` with an attached unpaid invoice after each failed payment attempt.
Once the grace period is over and the invoice is still not paid, the subscription is downgraded to a free plan and all paid features are disabled.
Once the grace period is over and the invoice is still not paid, the subscription is downgraded to a free plan and all paid features are disabled.
### What billing-related emails will I receive from Docker Hub?
@ -59,4 +59,33 @@ A coupon can be used when you:
You are asked to enter your coupon code when you confirm or enter your payment method.
If you use a coupon to pay for a subscription, when the coupon expires, your payment method is charged the full cost of your subscription. If you do not have a saved payment method, your account is downgraded to a free subscription.
If you use a coupon to pay for a subscription, when the coupon expires, your payment method is charged the full cost of your subscription. If you do not have a saved payment method, your account is downgraded to a free subscription.
### How do I include my VAT number on my invoice?
Update your billing information to include your VAT number:
1. Sign in to Docker Hub.
2. For organizations, select **Organizations**, your organization, and then **Billing**. For user accounts, select **Your Account** in the top-right corner, then **Billing**.
3. Select **Payment Methods**.
4. In the **Billing Information** section, enter your information in the **VAT/Tax ID** field.
5. Select **Update**.
To download your updated invoice:
1. Go to **Billing History**, select the **Actions** icon, and then select **Update invoice**.
2. Select **Update and download** to download the invoice that includes the VAT number.
### How do I update the email that receives billing invoices?
For user accounts:
1. Select **Your Account** in the top-right corner of Docker Hub.
2. From the drop-down menu select **Billing**.
3. Select the **Payment Methods** tab, then update the email field in the **Billing Information** section.
4. Select **Update**.
For organizations:
1. In Docker Hub, select **Organization**, your organization, and then **Billing**.
2. Select the **Payment Methods** tab, then update the email field in the **Billing Information** section.
3. Select **Update**.

10
subscription/faq.md
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@ -36,7 +36,15 @@ Personal subscriptions do not include collaborators for private repositories. If
### How do I know what new features are in planning for my Docker Pro or Docker Team subscription?
Docker maintains a [public roadmap](https://github.com/docker/roadmap){:target="blank" rel="noopener" class=""} so subscribers can see what new features are in development, as well as request new capabilities.
Docker maintains a [public roadmap](https://github.com/docker/roadmap){:target="blank" rel="noopener" class=""} so subscribers can see what new features are in development, as well as request new capabilities.
### Can I pause or delay my Docker Hub subscription?
You can't pause or delay a subscription. If a subscription invoice hasn't been paid on the due date, there's a 15 day grace period, including the due date.
### Can I transfer my subscription from one user or organization account to another?
Subscriptions are non-transferable.
### I have more questions regarding the new pricing, who can I reach out to?