diff --git a/content/billing/faqs.md b/content/billing/faqs.md index 99d6cd3a85..39d4dc0f3b 100644 --- a/content/billing/faqs.md +++ b/content/billing/faqs.md @@ -20,11 +20,11 @@ Navigate to the **Plan** tab in your billing settings to view your current plan. ### What happens if my subscription payment fails? -If your subscription payment fails, there is a grace period of 15 days, including the due date. Docker retries to collect the payment 8 times using the following schedule: +If your subscription payment fails, there is a grace period of 15 days, including the due date. Docker retries to collect the payment 3 times using the following schedule: -- Next day after the due date (aka day 1 after the due date) -- Next day after the first retry (aka day 2 after the due date) -- Then every other day (aka day 4, 6, 8, 10, 12, 14 after the due date) +- 3 days after the due date +- 5 days after the previous attempt +- 7 days after the previous attempt Docker also sends an email notification `Action Required - Credit Card Payment Failed` with an attached unpaid invoice after each failed payment attempt.