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Allie Sadler 2024-04-08 16:16:59 +01:00 committed by GitHub
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content/desktop/troubleshoot/overview.md
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@ -67,6 +67,17 @@ This opens the in-app **Support** page and starts collecting the diagnostics.
> You must be signed in to Docker Desktop to access the support form. For information on what's covered as part of Docker Desktop support, see [Support](../../support/index.md).
- If you don't have a paid Docker subscription, select **Report a Bug** to open a new Docker Desktop issue on GitHub. Complete the information required and ensure you add the diagnostic ID you copied in step three.
### Diagnose from an error message
1. When an error message appears, select **Gather diagnostics**.
2. When the diagnostics are uploaded, Docker Desktop prints a diagnostic ID. Copy this ID.
3. Use your diagnostics ID to get help:
- If you have a paid Docker subscription, you can [contact support](https://hub.docker.com/support/desktop/). Fill in the information required and add the ID you copied in step two to the **Diagnostics ID** field. Then, select **Submit** to request Docker Desktop support.
> **Note**
>
> You must be signed in to Docker Desktop to access the support form. For information on what's covered as part of Docker Desktop support, see [Support](../../support/index.md).
- If you don't have a paid Docker subscription, you can open a new Docker Desktop issue on GitHub for [Mac](https://github.com/docker/for-mac/issues), [Windows](https://github.com/docker/for-win/issues), or [Linux](https://github.com/docker/for-linux/issues). Complete the information required and ensure you add the diagnostic ID you copied in step two.
### Diagnose from the terminal
In some cases, it's useful to run the diagnostics yourself, for instance, if