diff --git a/_config.yml b/_config.yml
index 0af7c50fd6..cd9dccf943 100644
--- a/_config.yml
+++ b/_config.yml
@@ -135,6 +135,7 @@ defaults:
       hide_from_sitemap: true
       ucp_version: "2.0"
       dtr_version: "2.1"
+      docker_image: "docker/ucp:2.0.3"
   -
     scope:
       path: "datacenter/ucp/1.1"
diff --git a/datacenter/ucp/2.0/guides/images/get-support-1.png b/datacenter/ucp/2.0/guides/images/get-support-1.png
new file mode 100644
index 0000000000..142d6fe679
Binary files /dev/null and b/datacenter/ucp/2.0/guides/images/get-support-1.png differ
diff --git a/datacenter/ucp/2.0/guides/support.md b/datacenter/ucp/2.0/guides/support.md
index 64d093de84..8854069bce 100644
--- a/datacenter/ucp/2.0/guides/support.md
+++ b/datacenter/ucp/2.0/guides/support.md
@@ -15,10 +15,26 @@ If you need help, you can file a ticket via:
 
 Be sure to use your company email when filing tickets.
 
-## Download a support dump
+Docker Support engineers may ask you to provide a UCP support dump, which is an
+archive that contains UCP system logs and diagnostic information. To obtain a
+support dump:
 
-Docker Support engineers may ask you to provide a UCP support dump. For this:
-
-1. Log into UCP with an administrator account.
+## From the UI
 
+1. Log into the UCP UI with an administrator account.
 2. On the top-right menu, **click your username**, and choose **Support Dump**.
+
+![](images/get-support-1.png){: .with-border}
+
+## From the CLI
+
+To get the support dump from the CLI, use SSH to log into a UCP manager node
+and run:
+
+```none
+docker run --rm \
+  --name ucp \
+  -v /var/run/docker.sock:/var/run/docker.sock \
+  {{ page.docker_image }} \
+  support > docker-support.tgz
+```
diff --git a/datacenter/ucp/2.1/guides/get-support.md b/datacenter/ucp/2.1/guides/get-support.md
index a07ee8728f..8854069bce 100644
--- a/datacenter/ucp/2.1/guides/get-support.md
+++ b/datacenter/ucp/2.1/guides/get-support.md
@@ -15,27 +15,26 @@ If you need help, you can file a ticket via:
 
 Be sure to use your company email when filing tickets.
 
-## Download a support dump
-
 Docker Support engineers may ask you to provide a UCP support dump, which is an
 archive that contains UCP system logs and diagnostic information. To obtain a
 support dump:
 
+## From the UI
+
 1. Log into the UCP UI with an administrator account.
-
 2. On the top-right menu, **click your username**, and choose **Support Dump**.
-   An archive will be downloaded by your browser after a brief time interval.
 
-If the user interface is not accessible, you may perform the following number of
-steps instead to obtain a single-node version of the support dump:
+![](images/get-support-1.png){: .with-border}
 
-1. Obtain direct CLI access to the docker daemon on a UCP manager node.
+## From the CLI
 
-2. Run the CLI support tool with the following command:
-	```bash
-	$ docker run --rm \
-	--name ucp \
-	-v /var/run/docker.sock:/var/run/docker.sock \
-	{{ page.docker_image }} \
-	support > docker-support.tgz
-	```
+To get the support dump from the CLI, use SSH to log into a UCP manager node
+and run:
+
+```none
+docker run --rm \
+  --name ucp \
+  -v /var/run/docker.sock:/var/run/docker.sock \
+  {{ page.docker_image }} \
+  support > docker-support.tgz
+```
diff --git a/datacenter/ucp/2.1/guides/images/get-support-1.png b/datacenter/ucp/2.1/guides/images/get-support-1.png
new file mode 100644
index 0000000000..142d6fe679
Binary files /dev/null and b/datacenter/ucp/2.1/guides/images/get-support-1.png differ