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Joao Fernandes 2018-01-23 16:10:06 -08:00 committed by Jim Galasyn
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ee/get-support.md
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@ -16,12 +16,15 @@ cli_tabs:
Your Docker Enterprise Edition subscription gives you access to prioritized
support. The service levels depend on your subscription.
If you need help, you can file a ticket via:
Before reaching out to Docker Support, make sure you're listed as an authorized
support contact for your account. If you're not listed as an authorized
support contact, find a person who is, and ask them to open a case with
Docker Support in your behalf.
* [Email](mailto:support@docker.com)
* [Docker support page](https://support.docker.com/)
Be sure to use your company email when filing tickets.
You can open a new support case at the [Docker support page](https://support.docker.com/).
If you're unable to submit a new case using the support page, fill in the
[Docker account support form](https://success.docker.com/support) using your
company email address.
Docker Support engineers may ask you to provide a UCP support dump, which is an
archive that contains UCP system logs and diagnostic information. To obtain a
@ -68,4 +71,4 @@ This command creates a directory named `dsinfo` in your current directory.
If you want an archive file, you need to create it from the `dsinfo` directory.
{% endif %}
{% endif %}
{% endif %}