diff --git a/docker-hub/2fa/new-recovery-code.md b/docker-hub/2fa/new-recovery-code.md
index fa0196041b..eedd1120f5 100644
--- a/docker-hub/2fa/new-recovery-code.md
+++ b/docker-hub/2fa/new-recovery-code.md
@@ -14,8 +14,7 @@ Two-factor authentication is enabled on your Docker Hub account.
 ## Generate a new recovery code
 
 To disable two-factor authentication, log in to your Docker Hub account. Click
-on your username and select **Account Settings**.  Go to **Security** and click
-on **Click here to generate a new code**.
+on your username and select **Account Settings**. Go to **Security** and **Click here to generate a new code**.
 
 ![New recovery code link](../images/2fa-disable-2fa.png)
 
diff --git a/docker-hub/2fa/recover-hub-account.md b/docker-hub/2fa/recover-hub-account.md
index ab335b8bac..fc4bc5271b 100644
--- a/docker-hub/2fa/recover-hub-account.md
+++ b/docker-hub/2fa/recover-hub-account.md
@@ -6,4 +6,8 @@ title: Recover your Docker Hub account
 
 
 If you have lost access to both your two-factor authentication application and
-your recovery code, get in touch with our Support team using the [Contact Support form](https://hub.docker.com/support/contact/?category=2fa-lockout){:target="_blank" rel="noopener" class="_"}. You must enter the primary email address associated with your Docker ID in the Contact Support form for recovery instructions.
+your recovery code,
+
+1. Navigate to [Docker Hub](https://hub.docker.com){: target="_blank" rel="noopener" class="_"} and enter your username and password.
+2. Click **I've lost my authentication device** and **I've lost my recovery code**.
+3. Complete the [Contact Support form](https://hub.docker.com/support/contact/?category=2fa-lockout){:target="_blank" rel="noopener" class="_"}. You must enter the primary email address associated with your Docker ID in the Contact Support form for recovery instructions.
diff --git a/docker-hub/images/2Fa-lost-authentication.png b/docker-hub/images/2Fa-lost-authentication.png
new file mode 100644
index 0000000000..b78bceb895
Binary files /dev/null and b/docker-hub/images/2Fa-lost-authentication.png differ