From 8567dda09b81f3d44297538d254ff4c46610423a Mon Sep 17 00:00:00 2001 From: Sarah Sanders Date: Tue, 11 Mar 2025 08:43:15 -0400 Subject: [PATCH] billing: update VAT docs to include country prefix (#22198) ## Description - TSE reported issues/friction with customers entering VAT in billing flow, I have also seen this in Kapa feedback - Added callout to specify that VAT must include country prefix in each touchpoint across billing docs ## Related issues or tickets - [ENGDOCS-2477](https://docker.atlassian.net/browse/ENGDOCS-2477) ## Reviews - [ ] Editorial review [ENGDOCS-2477]: https://docker.atlassian.net/browse/ENGDOCS-2477?atlOrigin=eyJpIjoiNWRkNTljNzYxNjVmNDY3MDlhMDU5Y2ZhYzA5YTRkZjUiLCJwIjoiZ2l0aHViLWNvbS1KU1cifQ --- content/manuals/billing/details.md | 24 ++++++++++++++++++++++ content/manuals/billing/history.md | 12 +++++++++++ content/manuals/billing/tax-certificate.md | 2 +- 3 files changed, 37 insertions(+), 1 deletion(-) diff --git a/content/manuals/billing/details.md b/content/manuals/billing/details.md index 80e07a1f40..7648884440 100644 --- a/content/manuals/billing/details.md +++ b/content/manuals/billing/details.md @@ -26,6 +26,12 @@ To update your billing information: 4. On your billing information card, select **Change**. 5. Update your billing contact and billing address information. 6. Optional. To add or update a VAT ID, select the **I'm purchasing as a business** checkbox and enter your Tax ID. + + > [!IMPORTANT] + > + > Your VAT number must include your country prefix. For example, if you are + entering a VAT number for Germany, you would enter `DE123456789`. + 7. Select **Update**. {{< /tab >}} @@ -38,6 +44,12 @@ To update your billing information: 3. From the drop-down menu, select **Billing**. 4. Select **Billing Address** and enter your updated billing information. 5. Optional. To add or update a VAT ID, enter your **Tax ID/VAT**. + + > [!IMPORTANT] + > + > Your VAT number must include your country prefix. For example, if you are + entering a VAT number for Germany, you would enter `DE123456789`. + 6. Select **Submit**. {{< /tab >}} @@ -60,6 +72,12 @@ To update your billing information: 4. On your billing information card, select **Change**. 5. Update your billing contact and billing address information. 6. Optional. To add or update a VAT ID, select the **I'm purchasing as a business** checkbox and enter your Tax ID. + + > [!IMPORTANT] + > + > Your VAT number must include your country prefix. For example, if you are + entering a VAT number for Germany, you would enter `DE123456789`. + 7. Select **Update**. {{< /tab >}} @@ -73,6 +91,12 @@ To update your billing information: 4. Select the organization that you want to change the payment method for. 5. Select **Billing Address**. 6. Optional. To add or update a VAT ID, enter your **Tax ID/VAT**. + + > [!IMPORTANT] + > + > Your VAT number must include your country prefix. For example, if you are + entering a VAT number for Germany, you would enter `DE123456789`. + 7. Select **Submit**. {{< /tab >}} diff --git a/content/manuals/billing/history.md b/content/manuals/billing/history.md index 876e40e818..a52033a561 100644 --- a/content/manuals/billing/history.md +++ b/content/manuals/billing/history.md @@ -68,6 +68,12 @@ To add or update your VAT number: 4. Select **Change** on your billing information card. 5. Ensure the **I'm purchasing as a business** checkbox is checked. 6. Enter your VAT number in the Tax ID section. + + > [!IMPORTANT] + > + > Your VAT number must include your country prefix. For example, if you are + entering a VAT number for Germany, you would enter `DE123456789`. + 7. Select **Update**. Your VAT number will be included on your next invoice. @@ -82,6 +88,12 @@ To add or update your VAT number: 3. Select the **Billing address** link. 4. In the **Billing Information** section, select **Update information**. 5. Enter your VAT number in the Tax ID section. + + > [!IMPORTANT] + > + > Your VAT number must include your country prefix. For example, if you are + entering a VAT number for Germany, you would enter `DE123456789`. + 6. Select **Save**. Your VAT number will be included on your next invoice. diff --git a/content/manuals/billing/tax-certificate.md b/content/manuals/billing/tax-certificate.md index 05efd1c8c5..2d3ba9891e 100644 --- a/content/manuals/billing/tax-certificate.md +++ b/content/manuals/billing/tax-certificate.md @@ -5,7 +5,7 @@ keywords: billing, renewal, payments, tax weight: 50 --- -If you're a customer in the United States and you're exempt from sales tax, you can register a valid tax exemption certificate with Docker's Support team. If you're a global customer subject to VAT, make sure that you provide your [VAT number](/billing/history/#include-your-vat-number-on-your-invoice). +If you're a customer in the United States and you're exempt from sales tax, you can register a valid tax exemption certificate with Docker's Support team. If you're a global customer subject to VAT, make sure that you provide your [VAT number](/billing/history/#include-your-vat-number-on-your-invoice) including your VAT country prefix. {{% include "tax-compliance.md" %}}