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Update customer_faq.md (#1155) 

* Update customer_faq.md

Quick hit edits to User FAQ
* Remove Docker EE references
* Added Community vs. Verified profile Question
* Q1 2018 product teaser removed.
* Buy / purchase references adjusted to "Subscription" / "subscribe"
* Removed "How can I become  a Publisher" because it was redundant with Publisher FAQ, Publisher onboarding, etc. other pages...
* Payment details -> I'm moving this entire section over to the "Upgrade your Plan" section. Pay via Docker deprecation means that content is _not purchased_ via Hub any longer. Additionally, for some time Docker Enterprise has _not been sold_ through Hub. Don't see any reason to keep this whole section here. _If anything, this would need to be a part of Digital / SaaS documentation._ I'm assuming that's tracked elsewhere and there's no dependency. Given all that, I think "Upgrade your Plan" is the only other sensible place for this content to live.. as it is the only other current place where payments are being made, and I don't see any similar references to billing in that section.

* Make headings consistent
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Brady Smith 2019-06-07 15:19:19 -07:00 committed by Dawn W Docker
parent d02e089cc7
commit 9c7702b85c
1 changed files with 19 additions and 74 deletions
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docker-hub/publish/customer_faq.md
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@ -8,18 +8,23 @@ redirect_from:
## Customer FAQs ## Customer FAQs
## Certification program ## Hub publisher profile
### What is the certification program for images and plugins, and what are some benefits? ### What is the difference between a Community User and a Verified Publisher?
The Docker Certification program for Infrastructure, Images, and Plugins is Community Users have simply signed up to receive a DockerID and made some of their repositories Public on Docker Hub. By contrast, Verified Publishers have engaged directly with Docker's partner team, and enrolled in our Docker Technology Partner program. These profiles indicate that the business entity of the publisher has been validated, and have taken proactive steps to partner with Docker. Unlike Community content, these Verified Publisher profiles indicate true provenance of the content.
designed for both technology partners and enterprise customers to recognize
high-quality Containers and Plugins, provide collaborative support, and ensure
compatibility with Docker EE. Docker Certification is aligned to the available
Docker EE infrastructure and gives enterprises a trusted way to run more
technology in containers with support from both Docker and the publisher.
## End user experience ## Certified content
### What are Certified Containers and Plugins, and how are they differentiated from other content on Docker Hub?
The Docker Certification program is
designed for enterprise customers to recognize
high-quality content which is compatible, tested, and supported on Docker Enterprise by a Verified publisher. Docker Certification is aligned to the available
Docker Enterprise products, and gives enterprises a trusted way to run more
technology in containers with the confidence knowing there is a collaborative support relationship in place between Docker and the Verified Publisher.
## End-user experience
### Why do I see the pull command for a few products and no pull command in other products? ### Why do I see the pull command for a few products and no pull command in other products?
@ -27,77 +32,17 @@ If a publisher publishes multiple images as part of their plan - we do not
display the pull command. The pull command visual is exclusively for submissions display the pull command. The pull command visual is exclusively for submissions
that have a single image. that have a single image.
As a future feature we would like to start bringing in the concept of ### Where can I see all of my subscribed content?
compositions because it is more connected to real world usage of containers. Our
intent is to start surfacing a better UX by Q1 '18.
### Where can I see all of my purchases? To view your accessible content, go to the account menu at the upper right corner, and
To view your purchases, go to the account menu at the upper right corner, and
click **My Content**. The page that appears lists all of your active click **My Content**. The page that appears lists all of your active
subscriptions, and any lapsed or canceled subscriptions. subscriptions, and any lapsed or canceled subscriptions.
### Can I buy subscriptions for my organization? ### Can I subscribe to content for my organization?
Yes! Members of an Organization's "Owners" team can buy images and subscriptions Yes! Members of an Organization's "Owners" team can subcsribe to content
for use in their Organization. Once purchased, images are available for any for use in their Organization. Once the subscription has been completed, images are available for any
organization member to pull. organization member to pull.
Organization owners can view the organization's subscriptions by changing the Organization owners can view the organization's subscriptions by changing the
selected account on the **My Content** page. selected account on the **My Content** page.
### How can I become a Docker Hub publisher?
You can apply to become a Docker Hub publisher by filling out
the form [here](https://hub.docker.com/publisher/signup). When you've been
accepted to the program, you can set up a publisher profile and submit your
images for review. Learn more about the publisher duties and requirements
[here](https://success.docker.com/Store).
## Docker Hub billing frequently asked questions
### What forms of payment do you accept?
The Docker Hub accepts Visa, MasterCard, American Express, and Discover credit
cards. We do not accept ACH, EFT, or PIN-based debit card transactions at this
time.
### What currencies do you accept?
Docker is a US-based company, and bills in US Dollars (USD). This keeps our
pricing stable and consistent, rather than fluctuating with exchange rates.
### When do you charge my credit card?
We automatically charge your credit card on the first day of your billing cycle
each month, and the charge comes from Docker, Inc. Your billing cycle is a
30 day period starting on the day you subscribe.
### What do I do if my payment fails?
If your payment failed because the card expired or was canceled, you need to
update your credit card information or add an additional card.
Click the user icon menu in the upper right corner, and click
**Billing**. Click the **Payment methods** tab to update your credit card and
contact information.
If you are updating the card details for an organization, be sure to select the
organization name from the **Account** menu before updating the information.
### How does cancellation work? Do you offer refunds?
You can cancel a subscription at any time, however you are still billed
for the full month, and have access to the subscription content until the end of
that billing period.
We do not offer refunds. If you believe that you've been billed in error,
contact our [Billing Support team](mailto:billing@docker.com).
### How do I download the licenses my organization has purchased?
You can view and download your all active licenses for an organization from the
Subscriptions page.
Click the user icon menu at the top right, choose **My Content** and then
select the organization from the **Accounts** drop down menu.