From 9def21adc41b62f6934f2aea4b3588bd2157e6d6 Mon Sep 17 00:00:00 2001
From: Carl Dunkelberger <39133599+cdunkelb@users.noreply.github.com>
Date: Thu, 6 Sep 2018 12:54:14 -0400
Subject: [PATCH] Update Support.md

Adding statements to clarify that a web ui support dump will not contain logs from offline nodes.
---
 ee/get-support.md | 7 +++++--
 1 file changed, 5 insertions(+), 2 deletions(-)

diff --git a/ee/get-support.md b/ee/get-support.md
index b64486e6eb..00db9c5bff 100644
--- a/ee/get-support.md
+++ b/ee/get-support.md
@@ -18,8 +18,11 @@ If you're unable to submit a new case using the support page, fill in the
 company email address.
 
 Docker Support engineers may ask you to provide a UCP support dump, which is an
-archive that contains UCP system logs and diagnostic information. To obtain a
-support dump:
+archive that contains UCP system logs and diagnostic information. If a node is not joined to the cluster and healthy, the support dump from the web UI will not contain logs from the unhealthy node. For unhealthy nodes use the CLI to get a support dump.
+
+## Use the Web UI to get a support dump
+
+To get the support dump from the Web UI:
 
 1. Log into the UCP web UI with an administrator account.
 2. In the top-left menu, click your username and choose