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Merge pull request #22287 from aevesdocker/ENGDOCS-2498 

ENGDOCS-2498
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content/manuals/desktop/troubleshoot-and-support/support.md
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--- ---
description: See what support is available for Docker Desktop description: See what support is available for Docker Desktop
keywords: Support, Docker Desktop, Linux, Mac, Windows keywords: Support, Docker Desktop, Linux, Mac, Windows
title: Get support title: Get support for Docker Desktop
weight: 20 weight: 20
aliases: aliases:
- /desktop/support/ - /desktop/support/
@ -14,58 +14,63 @@ aliases:
### How do I get Docker Desktop support? ### How do I get Docker Desktop support?
> [!TIP]
>
> Before reaching out for support, follow the appropriate [Diagnose steps](/manuals/desktop/troubleshoot-and-support/troubleshoot/_index.md#diagnose) in the troubleshooting documentation.
If you have a paid Docker subscription, you can [contact the Support team](https://hub.docker.com/support/contact/). If you have a paid Docker subscription, you can [contact the Support team](https://hub.docker.com/support/contact/).
All Docker users can seek support through the following resources, where Docker or the community respond on a best effort basis. All Docker users can seek support through the following resources, where Docker or the community respond on a best effort basis.
- [Docker Desktop for Windows GitHub repo](https://github.com/docker/for-win) - [Docker Desktop for Windows GitHub repo](https://github.com/docker/for-win)
- [Docker Desktop for Mac GitHub repo](https://github.com/docker/for-mac) - [Docker Desktop for Mac GitHub repo](https://github.com/docker/for-mac)
- [Docker Desktop for Linux GitHub repo](https://github.com/docker/desktop-linux) - [Docker Desktop for Linux GitHub repo](https://github.com/docker/desktop-linux)
- [Docker Community Forums](https://forums.docker.com/) - [Docker Community Forums](https://forums.docker.com/)
- [Docker Community Slack](http://dockr.ly/comm-slack) - [Docker Community Slack](http://dockr.ly/comm-slack)
### What support can I get? ### What support can I get?
* Account management related issues - Account management related issues
* Automated builds - Automated builds
* Basic product 'how to' questions - Basic product 'how to' questions
* Billing or subscription issues - Billing or subscription issues
* Configuration issues - Configuration issues
* Desktop installation issues - Desktop installation issues
* Installation crashes - Installation crashes
* Failure to launch Docker Desktop on first run - Failure to launch Docker Desktop on first run
* Desktop update issues - Desktop update issues
* Sign-in issues in both the command line interface and Docker Hub user interface - Sign-in issues in both the command line interface and Docker Hub user interface
* Push or pull issues, including rate limiting - Push or pull issues, including rate limiting
* Usage issues - Usage issues
* Crash closing software - Crash closing software
* Docker Desktop not behaving as expected - Docker Desktop not behaving as expected
For Windows users, you can also request support on: For Windows users, you can also request support on:
* Turning on virtualization in BIOS - Turning on virtualization in BIOS
* Turning on Windows features - Turning on Windows features
* Running inside [certain VM or VDI environments](/manuals/desktop/setup/vm-vdi.md) (Docker Business customers only) - Running inside [certain VM or VDI environments](/manuals/desktop/setup/vm-vdi.md) (Docker Business customers only)
### What is not supported? ### What is not supported?
Docker Desktop excludes support for the following types of issues: Docker Desktop excludes support for the following types of issues:
* Use on or in conjunction with hardware or software other than that specified in the applicable documentation - Use on or in conjunction with hardware or software other than that specified in the applicable documentation
* Running on unsupported operating systems, including beta/preview versions of operating systems - Running on unsupported operating systems, including beta/preview versions of operating systems
* Running containers of a different architecture using emulation - Running containers of a different architecture using emulation
* Support for the Docker engine, Docker CLI, or other bundled Linux components - Support for Docker Engine, Docker CLI, or other bundled Linux components
* Support for Kubernetes - Support for Kubernetes
* Features labeled as experimental - Features labeled as experimental
* System/Server administration activities - System/Server administration activities
* Supporting Desktop as a production runtime - Supporting Desktop as a production runtime
* Scale deployment/multi-machine installation of Desktop - Scale deployment/multi-machine installation of Desktop
* Routine product maintenance (data backup, cleaning disk space and configuring log rotation) - Routine product maintenance (data backup, cleaning disk space and configuring log rotation)
* Third-party applications not provided by Docker - Third-party applications not provided by Docker
* Altered or modified Docker software - Altered or modified Docker software
* Defects in the Docker software due to hardware malfunction, abuse, or improper use - Defects in the Docker software due to hardware malfunction, abuse, or improper use
* Any version of the Docker software other than the latest version - Any version of the Docker software other than the latest version
* Reimbursing and expenses spent for third-party services not provided by Docker - Reimbursing and expenses spent for third-party services not provided by Docker
* Docker support excludes training, customization, and integration - Docker support excludes training, customization, and integration
* Running multiple instances of Docker Desktop on a single machine - Running multiple instances of Docker Desktop on a single machine
> [!NOTE] > [!NOTE]
> >
@ -86,11 +91,11 @@ As a Team, you can get support for Docker Desktop for the number of machines equ
Docker Desktop is available for Mac, Linux, and Windows. The supported version information can be found on the following pages: Docker Desktop is available for Mac, Linux, and Windows. The supported version information can be found on the following pages:
* [Mac system requirements](/manuals/desktop/setup/install/mac-install.md#system-requirements) - [Mac system requirements](/manuals/desktop/setup/install/mac-install.md#system-requirements)
* [Windows system requirements](/manuals/desktop/setup/install/windows-install.md#system-requirements) - [Windows system requirements](/manuals/desktop/setup/install/windows-install.md#system-requirements)
* [Linux system requirements](/manuals/desktop/setup/install/linux/_index.md#system-requirements) - [Linux system requirements](/manuals/desktop/setup/install/linux/_index.md#system-requirements)
### How is personal diagnostic data handled in Docker Desktop? ### How is personal diagnostic data handled in Docker Desktop when I'm getting support?
When uploading diagnostics to help Docker with investigating issues, the uploaded diagnostics bundle may contain personal data such as usernames and IP addresses. The diagnostics bundles are only accessible to Docker, Inc. When uploading diagnostics to help Docker with investigating issues, the uploaded diagnostics bundle may contain personal data such as usernames and IP addresses. The diagnostics bundles are only accessible to Docker, Inc.
employees who are directly involved in diagnosing Docker Desktop issues. employees who are directly involved in diagnosing Docker Desktop issues.

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content/manuals/desktop/troubleshoot-and-support/troubleshoot/_index.md
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If you are a Mac or Linux user, you also have the option to **Uninstall** Docker Desktop from your system. If you are a Mac or Linux user, you also have the option to **Uninstall** Docker Desktop from your system.
> [!TIP]
>
> If you need to contact support, select the **Question mark** icon near the top-right corner of Docker Dashboard, and then select **Contact support**. Users with a paid Docker subscription can use this option to send a support request.
## Diagnose ## Diagnose
> [!TIP] > [!TIP]