From b68eee92b0fda0a8b671adb7b52891af2a0f7ea0 Mon Sep 17 00:00:00 2001 From: Joao Fernandes Date: Tue, 23 Jan 2018 16:11:34 -0800 Subject: [PATCH] Update how to get support (#5801) * Update how to get support * Address feedback --- datacenter/dtr/2.4/guides/support.md | 17 ++++++++++------- datacenter/ucp/2.2/guides/get-support.md | 13 ++++++++----- 2 files changed, 18 insertions(+), 12 deletions(-) diff --git a/datacenter/dtr/2.4/guides/support.md b/datacenter/dtr/2.4/guides/support.md index 8f520e77fd..6c0b2d336f 100644 --- a/datacenter/dtr/2.4/guides/support.md +++ b/datacenter/dtr/2.4/guides/support.md @@ -5,12 +5,15 @@ description: Your Docker subscription gives you access to prioritized support. Y keywords: support, help --- -Your Docker Data Center, or Docker Trusted Registry subscription gives you -access to prioritized support. The service levels depend on your subscription. +Your Docker Enterprise Edition subscription gives you access to prioritized +support. The service levels depend on your subscription. -If you need help, you can file a ticket via: +Before reaching out to Docker Support, make sure you're listed as an authorized +support contact for your account. If you're not listed as an authorized +support contact, find a person who is, and ask them to open a case with +Docker Support in your behalf. -* [Email](mailto:support@docker.com) -* [Docker support page](https://support.docker.com/) - -Be sure to use your company email when filing tickets. +You can open a new support case at the [Docker support page](https://support.docker.com/). +If you're unable to submit a new case using the support page, fill in the +[Docker account support form](https://success.docker.com/support) using your +company email address. diff --git a/datacenter/ucp/2.2/guides/get-support.md b/datacenter/ucp/2.2/guides/get-support.md index 16f45fa313..d8665d00f4 100644 --- a/datacenter/ucp/2.2/guides/get-support.md +++ b/datacenter/ucp/2.2/guides/get-support.md @@ -7,12 +7,15 @@ keywords: support, help Your Docker Enterprise Edition subscription gives you access to prioritized support. The service levels depend on your subscription. -If you need help, you can file a ticket via: +Before reaching out to Docker Support, make sure you're listed as an authorized +support contact for your account. If you're not listed as an authorized +support contact, find a person who is, and ask them to open a case with +Docker Support in your behalf. -* [Email](mailto:support@docker.com) -* [Docker support page](https://support.docker.com/) - -Be sure to use your company email when filing tickets. +You can open a new support case at the [Docker support page](https://support.docker.com/). +If you're unable to submit a new case using the support page, fill in the +[Docker account support form](https://success.docker.com/support) using your +company email address. Docker Support engineers may ask you to provide a UCP support dump, which is an archive that contains UCP system logs and diagnostic information. To obtain a