Add information on how to open a request with the GAT.

github-management/README.md

@@ -14,6 +14,7 @@ These polices are overseen by the
 Experience Special Interest Group.
 
 ## Guides
+- [Opening a request for assistance with GitHub](opening-a-request.md)
 - [Organization Owners Guide](org-owners-guide.md)
 - [Repository Creation Guidelines](kubernetes-repositories.md)
 - [Setting up the CNCF CLA Check](setting-up-cla-check.md)

github-management/opening-a-request.md

@@ -0,0 +1,33 @@
+# Opening a issue for support with GitHub
+
+## GitHub issues
+
+If you need help with the following:
+- Permissions issues
+- Organization membership
+- Third-party integrations
+- Webhooks
+- Repository creation/migration
+- Repository archival
+- Other repository and configuration issues
+
+Please open an issue against the [kubernetes/org] repository describing your
+issue. If your request is urgent, please escalate to **[@kubernetes/owners]**.
+
+## Bot/Automation issues
+
+If you need help with the following:
+- Bot configuration
+- Automatic merging
+- Label issues
+- Automation feedback and feature requests
+
+Please open an issue against the [kubernetes/test-infra] repository describing
+your issue. If your request is urgent, please escalate to the
+[test-infra on-call] or reach out to `#testing-ops` on Slack.
+
+
+[kubernetes/org]: https://github.com/kubernetes/org/issues
+[@kubernetes/owners]: https://github.com/orgs/kubernetes/teams/owners
+[kubernetes/test-infra]: https://github.com/kubernetes/test-infra/issues
+[test-infra on-call]: https://go.k8s.io/oncall