diff --git a/communication/slack-guidelines.md b/communication/slack-guidelines.md index 630f045a7..0cb86ab37 100644 --- a/communication/slack-guidelines.md +++ b/communication/slack-guidelines.md @@ -82,8 +82,20 @@ development to kubernetes, ### Escalating and/or Reporting a Problem -Join the `#slack-admins` channel and alert the admins to the current issue. This -is the **fastest way** to get an admin response with many watching the channel. +The Kubernetes Slack has an integrated tool for reporting issues. It may be +accessed by clicking on "More actions", the "`...`" to the right of a message, +and selecting **Report message**. + +This will open a new dialog prompt where you may describe the problem. When +done, it will send the reported message and your comments to **BOTH** the Slack +admins and [Code of Conduct Committee (CoCC)]. + +A Slack admin or CoCC member will work to resolve the issue or reach out for +more information. + +If the issue has not been responded to in a timely manner, Join the +`#slack-admins` channel and alert the admins to the current issue. Many Slack +admins watch the channel and should respond to you shortly. As a last resort, or if the issue is private, contact one of the admins in the [closest timezone][admins] via DM directly and describe the situation. If the @@ -246,8 +258,9 @@ inactivated accounts] for more information. [coc]: /code-of-conduct.md [admins]: ./moderators.md#Slack +[Slack Archive Download]: https://drive.google.com/drive/folders/1idJkWcDuSfs8nFUm-1BgvzZxCqPMpDCb?usp=sharing +[Code of Conduct Committee (CoCC)]: /committee-code-of-conduct/README.md [GitHub Issue]: https://github.com/kubernetes/community/issues/new/choose [sig-list]: /sig-list.md [Slack’s policy on inactivated accounts]: https://get.Slack.help/hc/en-us/articles/204475027-Deactivate-a-member-s-account -[Slack Archive Download]: https://drive.google.com/drive/folders/1idJkWcDuSfs8nFUm-1BgvzZxCqPMpDCb?usp=sharing [moderation guidelines]: ./moderation.md \ No newline at end of file