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Merge pull request #7874 from natalisucks/comms-handbook-update-2024 

Update comms handbook for contributor summit
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# Marketing Lead Handbook # Communications Lead Handbook
This document defines marketing planning and activities needed to run a This document defines communications and marketing activities needed to run a
Contributor Summit. Contributor Summit.
- [Overview](#overview) - [Overview](#overview)
@ -11,78 +11,110 @@ Contributor Summit.
## Overview ## Overview
As Marketing Lead, you are responsible for the overall marketing communications As Communications Lead, you are responsible for the overall marketing communications
timeline. The role also includes ensuring all non-technical content (web, mail, before, during, and after the event. The role also includes ensuring all non-technical content (web, mail,
physical prints) is correct and informative, and supporting the other roles physical prints) is correct and informative, and supporting the other roles
(registration, content) as needed. (registration, content) as needed.
Time Commitment: Time Commitment:
- 1-3 hours a week from 0-1.5 months in - 1-3 hours a week from 0-1.5 months in
- 2-5 hours a week from 1.5 months-to event - 3-5 hours a week from 1.5 months-to event
## Skills and Qualifications ## Skills and Qualifications
- Good grasp on general marketing activities surrounding events - Good grasp on general marketing activities surrounding events
- Understanding of common forms of marketing communications - Understanding of common forms of marketing communications
- Event planning experience - Event planning experience
- If working on the website, you'll need HTML/CSS/JavaScript experience
- A healthy emoji vocabulary!
## Responsibilities ## Responsibilities
- Create a communication schedule - what, when, how, who - Create a communication schedule regarding the event - what, when, how, who
- Manage online presence - website, social media strategy - This includes email, Slack, and social media (via the Buffer platform with Contributor Comms)
- Potentially recruit a social media coordinator role - You'll source the informaton needed from your fellow leads, and can refer to prior art (linked below) for templates
- Provide updates on social media, mailing lists, and Slack throughout pre-, - Manage online presence of the website, alongside the social media strategy
during-, and post-event - Recruit a website lead to handle all updates to the website
- Assist with GitHub event repo adds and edits - Consider ensuring website reviewers/approvers are on the team to merge upstream changes
- Work with Event Lead on a recap blog - Provide updates on social media, mailing lists, and Slack before, during, and after the event
- Determine signage needs and copy, coordinate with CNCF on explicit needs - After-event communications will include a post-event survey, created by SIG ContribEx leads
- Create/update deck templates for curated talks and/or other purposes - Work alongside the CNCF Events Team to coordinate communications efforts
- Assist with deck content for curated talks and/or other purposes
### Communication Channels and Property Access ### Communication Channels and Property Access
Communications to the Kubernetes Contributor Community should be sent from Communications to the Kubernetes Contributor Community should be sent from
official Kubernetes accounts to ensure they reach the community. Mass messages official Kubernetes accounts to ensure they reach the community. Mass messages
from personal accounts can easily wind up being marked as spam. from personal accounts can easily wind up being marked as spam. However, in the event
that you lead Communications and _aren't_ a member of the [SIG ContribEx Contributor Comms team](/communication/contributor-comms/README.md),
personal email accounts can be used. Please check with the current Event Lead and
Emeritus Leads on the best course of action.
**Email** **Email**
Mail should be sent from the contributors@kubernetes.io account. For access, work Unless you have access to official Kubernetes accounts, please use your own email account
with the event lead who will coordinate with [SIG Contributor Experience leads] to send all email communications. All emails should include summit-team@kubernetes.io in CC each time.
to grant temporary access to the account for the duration of the event. The Event Lead will add all team leads to this distribution list.
Outbound communications should always target the main distribution list, dev@kubernetes.io, as well
as the co-chairs and tech leads distribution list, leads@kubernetes.io, when necessary.
**Twitter** While it is appreciated that you triage incoming mail for summit-team@kubernetes.io to
varying team leads, you are not responsible for answering all incoming messages. The entire
summit planning team should triage and handle their ownership areas when it comes to email communications,
respectively.
Tweets can be sent from two accounts: [@K8sContributors] and [@Kubernetesio]. **Website**
Tweets targeting the greater Kubernetes community should use the [@Kubernetesio] The [Contributor Site](https://www.kubernetes.dev/) should be the source of truth for all Contributor Summit information.
account. Tweets using this account must be coordinated with the [CNCF]. Work As timing, location, registration, and schedule information is confirmed for the event, the website should be populated
with the CNCF events rep to schedule the tweets or put you in contact with as soon as possible. The [`OWNERS`](https://github.com/kubernetes/contributor-site/blob/master/OWNERS) file defines
the CNCF marketing members in charge of the account. Tweets using this account who can approve upstream changes.
are often limited in the content and quantity that may be sent.
Tweets targeting the current contributor base should use the [@K8sContributors] All communications via email and social media should link out to the Contributor Site whenever possible. The
account. There are no restrictions with this account for the amount or kind of ["Events"](https://www.kubernetes.dev/events/) top-level page is where all Contributor Summit information is
messages that may be sent. This account may be used for announcements, organized, by calendar year.
live-tweeting, pictures and more. Reach out to the Kubernetes [Contributor Comms] to schedule or use this account.
**Slack**
## Shadow to the Marketing Lead Role Slack messaging should be implemented so that all corners of our community are communicated with. Let your emoji power shine!
The following channels will be important for all major announcements, plus most reminders:
- **#contributor-summit**
- **#kubernetes-org-members**
- **#chairs-and-techleads**
This role can include one or more shadows. The Marketing Lead can delegate/assign Please contact the [SIG ContribEx Contributor Comms team](/communication/contributor-comms/README.md) for access to the Announcement
tasks to the shadows. The expectation from a shadow is to lead one of the bot in the Kubernetes Slack, which will be useful for broadcasts. The **#contributor-summit** channel should be used for all day-of
events-team roles in an upcoming summit. The shadows to the Marketing Lead are event communications by you and other summit sub-teams. Contributors and attendees will also ask questions here: this channel should
responsible for handling all Marketing lead related activities in the absence of be monitored up until the day of the summit (the Day-of Ops Team will work with you on communications and monitoring on the
the Lead. day of the event).
**X and Mastodon**
Tweets can be sent from two accounts: [@K8sContributors](https://twitter.com/K8sContributors) and [@Kubernetesio](https://twitter.com/kubernetesio).
Mastodon uses [@K8sContributors](https://hachyderm.io/@K8sContributors) on the hachyderm.io instance.
Messaging is coordinated via Buffer, which is owned by the [SIG ContribEx Contributor Comms team](/communication/contributor-comms/README.md).
Please work with the Contributor Comms team for access.
Announcements, live-tweeting, and pictures are all suitable updates for sharing on social media.
Most emails sent should have this information mirrored on social media, with links out to the
website for further information.
## Shadow to the Communications Lead Role
This role should include one or more shadows. The Communications Lead should delegate/assign
tasks to the shadows, including the drafting of emails and Slack/social media posts.
The expectation from a shadow is to lead one of the summit planning team roles in an upcoming summit.
The shadows to the Communications Lead are responsible for handling all Communications Lead-related
activities in the absence of the Lead.
## Documentation ## Documentation
[Email comms used for Contributor Summit Barcelona, 2019] - [Email comms used for Contributor Summit EU in Paris, 2024](https://drive.google.com/drive/folders/1m2sRXVp_S37V46jPk9SS3pznFZKq41uI?usp=drive_link) (Requires access – please ask Contributor Comms)
- [Email comms used for Contributor Summit EU in Barcelona, 2019](/events/2019/05-contributor-summit/communications.md)
- [Contributor Site](https://www.kubernetes.dev/)
[Email comms used for Contributor Summit Barcelona, 2019]: /events/2019/05-contributor-summit/communications.md - [SIG Contributor Experience leads](/sig-contributor-experience/README.md#leadership)
[SIG Contributor Experience leads]: /sig-contributor-experience/README.md#leadership - [@K8sContributors on X](https://twitter.com/K8sContributors)
[@K8sContributors]: https://twitter.com/K8sContributors - [@Kubernetesio on X](https://twitter.com/kubernetesio)
[@Kubernetesio]: https://twitter.com/kubernetesio - [@K8sContributors on Mastodon](https://hachyderm.io/@K8sContributors)
[CNCF]: https://www.cncf.io/ - [CNCF](https://www.cncf.io/)
[SIG-ContribEx Contributor Comms team]: /communication/contributor-comms/README.md - [SIG ContribEx Contributor Comms team](/communication/contributor-comms/README.md)