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Update on-call-user-support.md

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contributors/devel/on-call-user-support.md
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@ -15,26 +15,26 @@ equipped to respond, it is your job to redirect to someone who can.
* [Slack](https://kubernetes.slack.com) ([registration](http://slack.k8s.io)):
Your job is to be on Slack, watching for questions and answering or redirecting
as needed. Also check out the [Slack Archive](http://kubernetes.slackarchive.io/).
as needed, such as to a SIG-specific channel. Please especially watch
`#kubernetes-users` and `#kubernetes-novice`. Also check out the
[Slack Archive](http://kubernetes.slackarchive.io/).
* [Email/Groups](https://groups.google.com/forum/#!forum/google-containers):
* [Email/Groups](https://groups.google.com/forum/#!forum/kubernetes-users):
Respond to any thread that has no responses and is more than 6 hours old (over
time we will lengthen this timeout to allow community responses). If you are not
equipped to respond, it is your job to redirect to someone who can.
* [Legacy] [IRC](irc://irc.freenode.net/#google-containers)
(irc.freenode.net #google-containers): watch IRC for questions and try to
redirect users to Slack. Also check out the
[IRC logs](https://botbot.me/freenode/google-containers/).
* on slack: Respond to questions that
don't get answers.
In general, try to direct support questions to:
1. Documentation, such as the [user guide](https://kubernetes.io/docs/user-guide/) and
[troubleshooting guide](http://kubernetes.io/docs/troubleshooting/)
1. Documentation, such as the [user documentation](https://kubernetes.io/docs/) and
[troubleshooting guide](https://kubernetes.io/docs/tasks/debug-application-cluster/troubleshooting/)
2. Stackoverflow
If you see questions on a forum other than Stackoverflow, try to redirect them
If you see questions on kubernetes-dev@googlegroups.com, try to redirect them
to Stackoverflow. Example response:
```code
@ -57,8 +57,8 @@ ensure your questions don't go unanswered.
Before posting a new question, please search stackoverflow for answers to
similar questions, and also familiarize yourself with:
* [user guide](http://kubernetes.io/docs/user-guide/)
* [troubleshooting guide](http://kubernetes.io/docs/troubleshooting/)
* [user documentation](http://kubernetes.io/docs/)
* [troubleshooting guide](https://kubernetes.io/docs/tasks/debug-application-cluster/troubleshooting/)
Again, thanks for using Kubernetes.
@ -66,16 +66,8 @@ The Kubernetes Team
```
If you answer a question (in any of the above forums) that you think might be
useful for someone else in the future, *please add it to one of the FAQs in the
wiki*:
* [User FAQ](https://github.com/kubernetes/kubernetes/wiki/User-FAQ)
* [Developer FAQ](https://github.com/kubernetes/kubernetes/wiki/Developer-FAQ)
* [Debugging FAQ](https://github.com/kubernetes/kubernetes/wiki/Debugging-FAQ).
Getting it into the FAQ is more important than polish. Please indicate the date
it was added, so people can judge the likelihood that it is out-of-date (and
please correct any FAQ entries that you see contain out-of-date information).
useful for someone else in the future, please send a PR or file an issue in
[kubernetes.github.io](https://github.com/kubernetes/kubernetes.github.io).
### Contact information