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Update on-call-user-support.md

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Brian Grant 2017-05-11 12:33:11 -07:00 committed by GitHub
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contributors/devel/on-call-user-support.md
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@ -15,26 +15,26 @@ equipped to respond, it is your job to redirect to someone who can.
* [Slack](https://kubernetes.slack.com) ([registration](http://slack.k8s.io)): * [Slack](https://kubernetes.slack.com) ([registration](http://slack.k8s.io)):
Your job is to be on Slack, watching for questions and answering or redirecting Your job is to be on Slack, watching for questions and answering or redirecting
as needed. Also check out the [Slack Archive](http://kubernetes.slackarchive.io/). as needed, such as to a SIG-specific channel. Please especially watch
`#kubernetes-users` and `#kubernetes-novice`. Also check out the
[Slack Archive](http://kubernetes.slackarchive.io/).
* [Email/Groups](https://groups.google.com/forum/#!forum/google-containers): * [Email/Groups](https://groups.google.com/forum/#!forum/kubernetes-users):
Respond to any thread that has no responses and is more than 6 hours old (over Respond to any thread that has no responses and is more than 6 hours old (over
time we will lengthen this timeout to allow community responses). If you are not time we will lengthen this timeout to allow community responses). If you are not
equipped to respond, it is your job to redirect to someone who can. equipped to respond, it is your job to redirect to someone who can.
* [Legacy] [IRC](irc://irc.freenode.net/#google-containers) * on slack: Respond to questions that
(irc.freenode.net #google-containers): watch IRC for questions and try to don't get answers.
redirect users to Slack. Also check out the
[IRC logs](https://botbot.me/freenode/google-containers/).
In general, try to direct support questions to: In general, try to direct support questions to:
1. Documentation, such as the [user guide](https://kubernetes.io/docs/user-guide/) and 1. Documentation, such as the [user documentation](https://kubernetes.io/docs/) and
[troubleshooting guide](http://kubernetes.io/docs/troubleshooting/) [troubleshooting guide](https://kubernetes.io/docs/tasks/debug-application-cluster/troubleshooting/)
2. Stackoverflow 2. Stackoverflow
If you see questions on a forum other than Stackoverflow, try to redirect them If you see questions on kubernetes-dev@googlegroups.com, try to redirect them
to Stackoverflow. Example response: to Stackoverflow. Example response:
```code ```code
@ -57,8 +57,8 @@ ensure your questions don't go unanswered.
Before posting a new question, please search stackoverflow for answers to Before posting a new question, please search stackoverflow for answers to
similar questions, and also familiarize yourself with: similar questions, and also familiarize yourself with:
* [user guide](http://kubernetes.io/docs/user-guide/) * [user documentation](http://kubernetes.io/docs/)
* [troubleshooting guide](http://kubernetes.io/docs/troubleshooting/) * [troubleshooting guide](https://kubernetes.io/docs/tasks/debug-application-cluster/troubleshooting/)
Again, thanks for using Kubernetes. Again, thanks for using Kubernetes.
@ -66,16 +66,8 @@ The Kubernetes Team
``` ```
If you answer a question (in any of the above forums) that you think might be If you answer a question (in any of the above forums) that you think might be
useful for someone else in the future, *please add it to one of the FAQs in the useful for someone else in the future, please send a PR or file an issue in
wiki*: [kubernetes.github.io](https://github.com/kubernetes/kubernetes.github.io).
* [User FAQ](https://github.com/kubernetes/kubernetes/wiki/User-FAQ)
* [Developer FAQ](https://github.com/kubernetes/kubernetes/wiki/Developer-FAQ)
* [Debugging FAQ](https://github.com/kubernetes/kubernetes/wiki/Debugging-FAQ).
Getting it into the FAQ is more important than polish. Please indicate the date
it was added, so people can judge the likelihood that it is out-of-date (and
please correct any FAQ entries that you see contain out-of-date information).
### Contact information ### Contact information