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Action required to unpause your account

You have been directed to this page because your ACME account (ID: {{ .AccountID }}) is temporarily restricted from requesting new certificates for certain identifiers including, but not limited to, the following:

These identifiers were paused after consistently failing validation attempts without any successes over an extended period.

Why did this happen?

This often happens when domain names expire, point to new hosts, or if there are issues with the DNS configuration or web server settings. These problems prevent your ACME client from successfully validating control over the domain, which is necessary for issuing TLS certificates.

What can you do?

Please check the DNS configuration and web server settings for the affected identifiers. Ensure they are properly set up to respond to ACME challenges. This could include:

If you use a hosting provider or third-party service for domain management, you may need to coordinate with them. If you believe you've fixed the underlying issue, consider attempting issuance against our staging environment to verify your fix.

Ready to unpause?

If you believe these issues have been addressed, click the button below to remove the pause on your account. This action will allow you to resume requesting certificates for all affected identifiers associated with your account, not just those listed above.

Note: If you encounter difficulties unpausing your account, or you need more help, our community support forum is a great resource for troubleshooting and advice.

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