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update payment schedule (#18837)

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Stephanie Aurelio 2023-12-04 11:42:01 -08:00 committed by GitHub
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content/billing/faqs.md
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@ -20,11 +20,11 @@ Navigate to the **Plan** tab in your billing settings to view your current plan.
### What happens if my subscription payment fails?
If your subscription payment fails, there is a grace period of 15 days, including the due date. Docker retries to collect the payment 8 times using the following schedule:
If your subscription payment fails, there is a grace period of 15 days, including the due date. Docker retries to collect the payment 3 times using the following schedule:
- Next day after the due date (aka day 1 after the due date)
- Next day after the first retry (aka day 2 after the due date)
- Then every other day (aka day 4, 6, 8, 10, 12, 14 after the due date)
- 3 days after the due date
- 5 days after the previous attempt
- 7 days after the previous attempt
Docker also sends an email notification `Action Required - Credit Card Payment Failed` with an attached unpaid invoice after each failed payment attempt.