billing: update VAT docs to include country prefix (#22198)

## Description
- TSE reported issues/friction with customers entering VAT in billing
flow, I have also seen this in Kapa feedback
- Added callout to specify that VAT must include country prefix in each
touchpoint across billing docs

## Related issues or tickets
- [ENGDOCS-2477](https://docker.atlassian.net/browse/ENGDOCS-2477)

## Reviews
- [ ] Editorial review

[ENGDOCS-2477]:
https://docker.atlassian.net/browse/ENGDOCS-2477?atlOrigin=eyJpIjoiNWRkNTljNzYxNjVmNDY3MDlhMDU5Y2ZhYzA5YTRkZjUiLCJwIjoiZ2l0aHViLWNvbS1KU1cifQ
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Sarah Sanders 2025-03-11 08:43:15 -04:00 committed by GitHub
parent 8d4b6593ed
commit 8567dda09b
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3 changed files with 37 additions and 1 deletions

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@ -26,6 +26,12 @@ To update your billing information:
4. On your billing information card, select **Change**.
5. Update your billing contact and billing address information.
6. Optional. To add or update a VAT ID, select the **I'm purchasing as a business** checkbox and enter your Tax ID.
> [!IMPORTANT]
>
> Your VAT number must include your country prefix. For example, if you are
entering a VAT number for Germany, you would enter `DE123456789`.
7. Select **Update**.
{{< /tab >}}
@ -38,6 +44,12 @@ To update your billing information:
3. From the drop-down menu, select **Billing**.
4. Select **Billing Address** and enter your updated billing information.
5. Optional. To add or update a VAT ID, enter your **Tax ID/VAT**.
> [!IMPORTANT]
>
> Your VAT number must include your country prefix. For example, if you are
entering a VAT number for Germany, you would enter `DE123456789`.
6. Select **Submit**.
{{< /tab >}}
@ -60,6 +72,12 @@ To update your billing information:
4. On your billing information card, select **Change**.
5. Update your billing contact and billing address information.
6. Optional. To add or update a VAT ID, select the **I'm purchasing as a business** checkbox and enter your Tax ID.
> [!IMPORTANT]
>
> Your VAT number must include your country prefix. For example, if you are
entering a VAT number for Germany, you would enter `DE123456789`.
7. Select **Update**.
{{< /tab >}}
@ -73,6 +91,12 @@ To update your billing information:
4. Select the organization that you want to change the payment method for.
5. Select **Billing Address**.
6. Optional. To add or update a VAT ID, enter your **Tax ID/VAT**.
> [!IMPORTANT]
>
> Your VAT number must include your country prefix. For example, if you are
entering a VAT number for Germany, you would enter `DE123456789`.
7. Select **Submit**.
{{< /tab >}}

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@ -68,6 +68,12 @@ To add or update your VAT number:
4. Select **Change** on your billing information card.
5. Ensure the **I'm purchasing as a business** checkbox is checked.
6. Enter your VAT number in the Tax ID section.
> [!IMPORTANT]
>
> Your VAT number must include your country prefix. For example, if you are
entering a VAT number for Germany, you would enter `DE123456789`.
7. Select **Update**.
Your VAT number will be included on your next invoice.
@ -82,6 +88,12 @@ To add or update your VAT number:
3. Select the **Billing address** link.
4. In the **Billing Information** section, select **Update information**.
5. Enter your VAT number in the Tax ID section.
> [!IMPORTANT]
>
> Your VAT number must include your country prefix. For example, if you are
entering a VAT number for Germany, you would enter `DE123456789`.
6. Select **Save**.
Your VAT number will be included on your next invoice.

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@ -5,7 +5,7 @@ keywords: billing, renewal, payments, tax
weight: 50
---
If you're a customer in the United States and you're exempt from sales tax, you can register a valid tax exemption certificate with Docker's Support team. If you're a global customer subject to VAT, make sure that you provide your [VAT number](/billing/history/#include-your-vat-number-on-your-invoice).
If you're a customer in the United States and you're exempt from sales tax, you can register a valid tax exemption certificate with Docker's Support team. If you're a global customer subject to VAT, make sure that you provide your [VAT number](/billing/history/#include-your-vat-number-on-your-invoice) including your VAT country prefix.
{{% include "tax-compliance.md" %}}