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Update how to get support (#5801) 

* Update how to get support

* Address feedback
This commit is contained in:
Joao Fernandes 2018-01-23 16:11:34 -08:00 committed by GitHub
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commit b68eee92b0
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2 changed files with 18 additions and 12 deletions
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17
datacenter/dtr/2.4/guides/support.md
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@ -5,12 +5,15 @@ description: Your Docker subscription gives you access to prioritized support. Y
keywords: support, help
---
Your Docker Data Center, or Docker Trusted Registry subscription gives you
access to prioritized support. The service levels depend on your subscription.
Your Docker Enterprise Edition subscription gives you access to prioritized
support. The service levels depend on your subscription.
If you need help, you can file a ticket via:
Before reaching out to Docker Support, make sure you're listed as an authorized
support contact for your account. If you're not listed as an authorized
support contact, find a person who is, and ask them to open a case with
Docker Support in your behalf.
* [Email](mailto:support@docker.com)
* [Docker support page](https://support.docker.com/)
Be sure to use your company email when filing tickets.
You can open a new support case at the [Docker support page](https://support.docker.com/).
If you're unable to submit a new case using the support page, fill in the
[Docker account support form](https://success.docker.com/support) using your
company email address.

13
datacenter/ucp/2.2/guides/get-support.md
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@ -7,12 +7,15 @@ keywords: support, help
Your Docker Enterprise Edition subscription gives you access to prioritized
support. The service levels depend on your subscription.
If you need help, you can file a ticket via:
Before reaching out to Docker Support, make sure you're listed as an authorized
support contact for your account. If you're not listed as an authorized
support contact, find a person who is, and ask them to open a case with
Docker Support in your behalf.
* [Email](mailto:support@docker.com)
* [Docker support page](https://support.docker.com/)
Be sure to use your company email when filing tickets.
You can open a new support case at the [Docker support page](https://support.docker.com/).
If you're unable to submit a new case using the support page, fill in the
[Docker account support form](https://success.docker.com/support) using your
company email address.
Docker Support engineers may ask you to provide a UCP support dump, which is an
archive that contains UCP system logs and diagnostic information. To obtain a