mirror of https://github.com/docker/docs.git
104 lines
4.1 KiB
Markdown
104 lines
4.1 KiB
Markdown
---
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description: Publisher & Certified Content FAQs
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keywords: Docker, docker, store, purchase images
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title: Docker Hub Publisher & Certified Content FAQs
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redirect_from:
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- /docker-store/customer_faq/
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---
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## Customer FAQs
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## Certification program
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### What is the certification program for images and plugins, and what are some benefits?
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The Docker Certification program for Infrastructure, Images, and Plugins is
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designed for both technology partners and enterprise customers to recognize
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high-quality Containers and Plugins, provide collaborative support, and ensure
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compatibility with Docker EE. Docker Certification is aligned to the available
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Docker EE infrastructure and gives enterprises a trusted way to run more
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technology in containers with support from both Docker and the publisher.
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## End user experience
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### Why do I see the pull command for a few products and no pull command in other products?
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If a publisher publishes multiple images as part of their plan - we do not
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display the pull command. The pull command visual is exclusively for submissions
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that have a single image.
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As a future feature we would like to start bringing in the concept of
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compositions because it is more connected to real world usage of containers. Our
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intent is to start surfacing a better UX by Q1 '18.
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### Where can I see all of my purchases?
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To view your purchases, go to the account menu at the upper right corner, and
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click **My Content**. The page that appears lists all of your active
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subscriptions, and any lapsed or canceled subscriptions.
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### Can I buy subscriptions for my organization?
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Yes! Members of an Organization's "Owners" team can buy images and subscriptions
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for use in their Organization. Once purchased, images are available for any
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organization member to pull.
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Organization owners can view the organization's subscriptions by changing the
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selected account on the **My Content** page.
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### How can I become a Docker Hub publisher?
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You can apply to become a Docker Hub publisher by filling out
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the form [here](https://hub.docker.com/publisher/signup). When you've been
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accepted to the program, you can set up a publisher profile and submit your
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images for review. Learn more about the publisher duties and requirements
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[here](https://success.docker.com/Store).
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## Docker Hub billing frequently asked questions
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### What forms of payment do you accept?
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The Docker Hub accepts Visa, MasterCard, American Express, and Discover credit
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cards. We do not accept ACH, EFT, or PIN-based debit card transactions at this
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time.
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### What currencies do you accept?
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Docker is a US-based company, and bills in US Dollars (USD). This keeps our
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pricing stable and consistent, rather than fluctuating with exchange rates.
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### When do you charge my credit card?
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We automatically charge your credit card on the first day of your billing cycle
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each month, and the charge comes from Docker, Inc. Your billing cycle is a
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30 day period starting on the day you subscribe.
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### What do I do if my payment fails?
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If your payment failed because the card expired or was canceled, you need to
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update your credit card information or add an additional card.
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Click the user icon menu in the upper right corner, and click
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**Billing**. Click the **Payment methods** tab to update your credit card and
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contact information.
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If you are updating the card details for an organization, be sure to select the
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organization name from the **Account** menu before updating the information.
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### How does cancellation work? Do you offer refunds?
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You can cancel a subscription at any time, however you are still billed
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for the full month, and have access to the subscription content until the end of
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that billing period.
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We do not offer refunds. If you believe that you've been billed in error,
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contact our [Billing Support team](mailto:billing@docker.com).
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### How do I download the licenses my organization has purchased?
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You can view and download your all active licenses for an organization from the
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Subscriptions page.
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Click the user icon menu at the top right, choose **My Content** and then
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select the organization from the **Accounts** drop down menu.
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