mirror of https://github.com/docker/docs.git
59 lines
2.4 KiB
Markdown
59 lines
2.4 KiB
Markdown
---
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title: Get support
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description: Your Docker EE subscription gives you access to prioritized support. You can file tickets via email or the support portal.
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keywords: support, help
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---
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Your Docker Enterprise Edition subscription gives you access to prioritized
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support. The service levels depend on your subscription.
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Before reaching out to Docker Support, make sure you're listed as an authorized
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support contact for your account. If you're not listed as an authorized
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support contact, find a person who is, and ask them to open a case with
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Docker Support in your behalf.
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You can open a new support case at the [Docker support page](https://support.docker.com/).
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If you're unable to submit a new case using the support page, fill in the
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[Docker account support form](https://success.docker.com/support) using your
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company email address.
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Docker Support engineers may ask you to provide a UCP support dump, which is an
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archive that contains UCP system logs and diagnostic information. To obtain a
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support dump:
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1. Log into the UCP web UI with an administrator account.
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2. In the top-left menu, click your username and choose
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**Support Dump**. It may take a few minutes for the download to complete.
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{: .with-border}
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## Use the CLI to get a support dump
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To get the support dump from the CLI, use SSH to log into a node and run:
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```bash
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docker container run --rm \
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--name ucp \
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-v /var/run/docker.sock:/var/run/docker.sock \
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--log-driver none \
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{{ page.ucp_org }}/{{ page.ucp_repo }}:{{ page.ucp_version }} \
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support > \
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docker-support-${HOSTNAME}-$(date +%Y%m%d-%H_%M_%S).tgz
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```
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This support dump only contains logs for the node where you're running the
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command. If your UCP is highly available, you should collect support dumps
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from all of the manager nodes.
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## Use PowerShell to get a support dump
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On Windows worker nodes, run the following command to generate a local support dump:
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```powershell
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docker container run --name windowssupport -v 'C:\ProgramData\docker\daemoncerts:C:\ProgramData\docker\daemoncerts' -v 'C:\Windows\system32\winevt\logs:C:\eventlogs:ro' {{ page.ucp_org }}/ucp-dsinfo-win:{{ page.ucp_version }}; docker cp windowssupport:'C:\dsinfo' .; docker rm -f windowssupport
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```
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This command creates a directory named `dsinfo` in your current directory.
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If you want an archive file, you need to create it from the `dsinfo` directory.
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