mirror of https://github.com/docker/docs.git
42 lines
2.0 KiB
Markdown
42 lines
2.0 KiB
Markdown
---
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title: Troubleshoot Docker Desktop Enterprise issues on Windows
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description: Learn about Docker Desktop Enterprise
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keywords: Docker EE, Windows, Docker Desktop, Enterprise, troubleshoot
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---
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This page contains information on how to diagnose Docker Desktop Enterprise (DDE) issues on Windows.
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## Creating a diagnostics file in Docker Desktop Enterprise
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Right-click the Docker icon in the system tray and select **Diagnose and Feedback** from the menu. When the **Diagnose & Feedback** window opens, it starts collecting diagnostics.
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When the log capture is complete, select **You can find diagnostics here**. The file explorer window displays the path to the diagnostics .zip file and allows you to view the contents. Diagnostics are provided in .zip files identified by date and time.
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Send your diagnostics file to your administrator for assistance.
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### Creating a diagnostics file from a terminal
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In some cases, it is useful to run diagnostics yourself, for instance if
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Docker Desktop Enterprise cannot start.
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To run diagnostics from a terminal, enter the following command from a powershell window:
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```powershell
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'C:\Program Files\Docker\Docker\resources\com.docker.diagnose.exe' gather
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```
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This command displays the information that it is gathering, and when it finishes, it displays information resembling the following example:
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```powershell
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Diagnostics Bundle: C:\Users\djs\AppData\Local\Temp\6CE654F6-7B17-4FC7-AAE0-CC53B73B76A2\20190115163621.zip
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Diagnostics ID: 6CE654F6-7B17-4FC7-AAE0-CC53B73B76A2/20190115163621
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```
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The name of the diagnostics file is displayed next to “Diagnostics Bundle” (`\Temp\6CE654F6-7B17-4FC7-AAE0-CC53B73B76A2\20190115163621.zip` in this example). This is the file that you attach to the support ticket.
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### Additional Docker Desktop Enterprise troubleshooting topics
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You can also find additional information about various troubleshooting topics in the [Docker Desktop for Windows community](https://docs.docker.com/docker-for-windows/troubleshoot/) documentation.
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