docs/billing/faqs.md

title	description	keywords
Billing FAQs	Common FAQs related to billing	billing, renewal, payments

Where can I view my billing date?

Navigate to the Plan tab in your billing settings. The billing date is located near the bottom-right.

What credit and debit cards are supported?

• Visa
• MasterCard
• American Express
• Discover
• JCB
• Diners
• UnionPay

What happens if my subscription payment fails?

If your subscription payment fails, there is a grace period of 15 days, including the due date. Docker retries to collect the payment 8 times using the following schedule:

• Next day after the due date (aka day 1 after the due date)
• Next day after the first retry (aka day 2 after the due date)
• Then every other day (aka day 4, 6, 8, 10, 12, 14 after the due date)

Docker also sends an email notification Action Required - Credit Card Payment Failed with an attached unpaid invoice after each failed payment attempt.

Once the grace period is over and the invoice is still not paid, the subscription is downgraded to a free plan and all paid features are disabled.

What billing-related emails will I receive from Docker Hub?

Docker Hub sends the following billing-related emails:

• Confirmation of a new subscription.
• Confirmation of paid invoices.
• Notifications of credit or debit card payment failures.
• Notifications of credit or debit card expiration.
• Confirmation of a cancelled subscription
• Reminders of subscription renewals for annual subscribers. This is sent 14 days before the renewal date.

Does Docker offer academic pricing?

Contact the Docker Sales Team{:target="blank" rel="noopener" class=""}.

Do I need to do anything at the end of my subscription term?

No. All monthly and annual subscriptions are automatically renewed at the end of the term using the original form of payment.

How do I redeem a coupon?

You can redeem a coupon for any paid Docker subscription.

A coupon can be used when you:

• Sign up to a new paid subscription from a free subscription
• Upgrade an existing paid subscription

You are asked to enter your coupon code when you confirm or enter your payment method.

If you use a coupon to pay for a subscription, when the coupon expires, your payment method is charged the full cost of your subscription. If you do not have a saved payment method, your account is downgraded to a free subscription.

How do I include my VAT number on my invoice?

Update your billing information to include your VAT number:

1. Sign in to Docker Hub.
2. For organizations, select Organizations, your organization, and then Billing. For user accounts, select Your Account in the top-right corner, then Billing.
3. Select Payment Methods.
4. In the Billing Information section, enter your information in the VAT/Tax ID field.
5. Select Update.

To download your updated invoice:

1. Go to Billing History, select the Actions icon, and then select Update invoice.
2. Select Update and download to download the invoice that includes the VAT number.

How do I update the email that receives billing invoices?

For user accounts:

1. Select Your Account in the top-right corner of Docker Hub.
2. From the drop-down menu select Billing.
3. Select the Payment Methods tab, then update the email field in the Billing Information section.
4. Select Update.

For organizations:

1. In Docker Hub, select Organization, your organization, and then Billing.
2. Select the Payment Methods tab, then update the email field in the Billing Information section.
3. Select Update.