mirror of https://github.com/docker/docs.git
32 lines
1.5 KiB
Markdown
32 lines
1.5 KiB
Markdown
---
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title: 3D Secure authentication
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description: Learn about 3D Secure support for Docker billing.
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keywords: billing, renewal, payments, subscriptions
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weight: 40
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---
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> [!NOTE]
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>
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> [Docker Core subscription](/billing/core-billing/get-started-core/) payments support 3D secure authentication.
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3D Secure (3DS) authentication incorporates an additional security layer for credit card transactions. If you’re making payments for your Docker billing in a region that requires 3DS, or using a payment method that requires 3DS, you’ll need to verify your identity to complete any transactions. The method used to verify your identity varies depending on your banking institution.
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The following transactions will use 3DS authentication if your payment method requires it.
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- Starting a [new paid subscription](/billing/core-billing/get-started-core/)
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- Changing your [billing cycle](/billing/core-billing/cycle/) from monthly to annual
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- [Upgrading your subscription](/subscription/core-subscription/upgrade/)
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- [Adding seats](/subscription/core-subscription/add-seats/) to an existing subscription
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## Troubleshooting
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If you encounter errors completing payments due to 3DS, you can troubleshoot in the following ways.
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1. Retry your transaction and verification of your identity.
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2. Contact your bank to determine any errors on their end.
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3. Try a different payment method that doesn’t require 3DS.
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> [!TIP]
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>
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> Make sure you allow third-party scripts in your browser and that any ad blocker you may use is disabled when attempting to complete payments.
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