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Add "Report message" to escalation guideline.

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Bob Killen 2019-03-13 18:56:34 -07:00
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19
communication/slack-guidelines.md
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@ -82,8 +82,20 @@ development to kubernetes,
### Escalating and/or Reporting a Problem
Join the `#slack-admins` channel and alert the admins to the current issue. This
is the **fastest way** to get an admin response with many watching the channel.
The Kubernetes Slack has an integrated tool for reporting issues. It may be
accessed by clicking on "More actions", the "`...`" to the right of a message,
and selecting **Report message**.
This will open a new dialog prompt where you may describe the problem. When
done, it will send the reported message and your comments to **BOTH** the Slack
admins and [Code of Conduct Committee (CoCC)].
A Slack admin or CoCC member will work to resolve the issue or reach out for
more information.
If the issue has not been responded to in a timely manner, Join the
`#slack-admins` channel and alert the admins to the current issue. Many Slack
admins watch the channel and should respond to you shortly.
As a last resort, or if the issue is private, contact one of the admins in the
[closest timezone][admins] via DM directly and describe the situation. If the
@ -246,8 +258,9 @@ inactivated accounts] for more information.
[coc]: /code-of-conduct.md
[admins]: ./moderators.md#Slack
[Slack Archive Download]: https://drive.google.com/drive/folders/1idJkWcDuSfs8nFUm-1BgvzZxCqPMpDCb?usp=sharing
[Code of Conduct Committee (CoCC)]: /committee-code-of-conduct/README.md
[GitHub Issue]: https://github.com/kubernetes/community/issues/new/choose
[sig-list]: /sig-list.md
[Slack’s policy on inactivated accounts]: https://get.Slack.help/hc/en-us/articles/204475027-Deactivate-a-member-s-account
[Slack Archive Download]: https://drive.google.com/drive/folders/1idJkWcDuSfs8nFUm-1BgvzZxCqPMpDCb?usp=sharing
[moderation guidelines]: ./moderation.md