84 lines
3.7 KiB
Markdown
84 lines
3.7 KiB
Markdown
## Kubernetes "User Support" Rotation
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### Traffic sources and responsibilities
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* [Stack Overflow](http://stackoverflow.com/questions/tagged/kubernetes) and
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[ServerFault](http://serverfault.com/questions/tagged/google-kubernetes):
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Respond to any thread that has no responses and is more than 6 hours old (over
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time we will lengthen this timeout to allow community responses). If you are not
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equipped to respond, it is your job to redirect to someone who can.
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* [Query for unanswered Kubernetes Stack Overflow questions](http://stackoverflow.com/search?tab=newest&q=%5bkubernetes%5d%20answers%3a0)
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* [Query for unanswered Kubernetes ServerFault questions](https://serverfault.com/search?tab=newest&q=%5bgoogle-kubernetes%5d%20answers%3a0)
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* Direct poorly formulated questions to [Stack Overflow's tips about how to ask](http://stackoverflow.com/help/how-to-ask)
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* Direct off-topic questions to [Stack Overflow's policy](http://stackoverflow.com/help/on-topic)
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* [Slack](https://kubernetes.slack.com) ([registration](http://slack.k8s.io)):
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Your job is to be on Slack, watching for questions and answering or redirecting
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as needed, such as to a SIG-specific channel. Please especially watch
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`#kubernetes-users` and `#kubernetes-novice`. Also check out the
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[Slack Archive](http://kubernetes.slackarchive.io/).
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* [Email/Groups](https://groups.google.com/forum/#!forum/kubernetes-users):
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Respond to any thread that has no responses and is more than 6 hours old (over
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time we will lengthen this timeout to allow community responses). If you are not
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equipped to respond, it is your job to redirect to someone who can.
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* on slack: Respond to questions that
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don't get answers.
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In general, try to direct support questions to:
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1. Documentation, such as the [user documentation](https://kubernetes.io/docs/) and
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[troubleshooting guide](https://kubernetes.io/docs/tasks/debug-application-cluster/troubleshooting/)
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2. Stack Overflow
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#### User support response example
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If you see questions on kubernetes-dev@googlegroups.com, try to redirect them
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to Stack Overflow. Example response:
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```code
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Please re-post your question to [Stack Overflow]
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(http://stackoverflow.com/questions/tagged/kubernetes).
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We are trying to consolidate the channels to which questions for help/support
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are posted so that we can improve our efficiency in responding to your requests,
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and to make it easier for you to find answers to frequently asked questions and
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how to address common use cases.
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We regularly see messages posted in multiple forums, with the full response
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thread only in one place or, worse, spread across multiple forums. Also, the
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large volume of support issues on github is making it difficult for us to use
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issues to identify real bugs.
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The Kubernetes team scans Stack Overflow on a regular basis, and will try to
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ensure your questions don't go unanswered.
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Before posting a new question, please search Stack Overflow for answers to
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similar questions, and also familiarize yourself with:
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* [user documentation](http://kubernetes.io/docs/)
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* [troubleshooting guide](https://kubernetes.io/docs/tasks/debug-application-cluster/troubleshooting/)
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Again, thanks for using Kubernetes.
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The Kubernetes Team
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```
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If you answer a question (in any of the above forums) that you think might be
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useful for someone else in the future, please send a PR or file an issue in
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[kubernetes.github.io](https://github.com/kubernetes/kubernetes.github.io).
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### Contact information
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[@k8s-support-oncall](https://github.com/k8s-support-oncall) will reach the
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current person on call.
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[]()
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<!-- END MUNGE: GENERATED_ANALYTICS -->
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