74 lines
2.6 KiB
HTML
74 lines
2.6 KiB
HTML
{{ template "header" }}
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<div class="section">
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<h1>Action required to unpause your account</h1>
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<p>
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You have been directed to this page because your ACME account (ID: {{
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.AccountID }}) is temporarily restricted from requesting new
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certificates for certain identifiers including, but not limited to, the
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following:
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</p>
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<ul>
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{{ range $identifier := .Idents }}<li>{{ $identifier}}</li>{{ end }}
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</ul>
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<p>
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These identifiers were paused after consistently failing validation
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attempts without any successes over an extended period.
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</p>
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</div>
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<div class="section">
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<h1>Why did this happen?</h1>
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<p>
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This often happens when domain names expire, point to new hosts, or if
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there are issues with the DNS configuration or web server settings.
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These problems prevent your ACME client from successfully
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<a href="https://letsencrypt.org/how-it-works/">validating control over
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the domain</a>, which is necessary for issuing TLS certificates.
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</p>
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</div>
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<div class="section highlight">
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<h1>What can you do?</h1>
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<p>
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Please check the DNS configuration and web server settings for the
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affected identifiers. Ensure they are properly set up to respond to ACME
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challenges. This could include:
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<ul>
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<li>updating DNS records,</li>
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<li>renewing domain registrations, or</li>
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<li>adjusting web server configurations.</li>
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</ul>
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If you use a hosting provider or third-party service for domain management,
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you may need to coordinate with them. If you believe you've fixed the
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underlying issue, consider attempting issuance against our <a
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href="https://letsencrypt.org/docs/staging-environment/">staging
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environment</a> to verify your fix.
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</p>
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</div>
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<div class="section">
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<h1>Ready to unpause?</h1>
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<p>
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If you believe these issues have been addressed, click the button below
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to remove the pause on your account. This action will allow you to
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resume requesting certificates for all affected identifiers associated
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with your account, not just those listed above.
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</p>
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<form action="{{ .PostPath }}?jwt={{ .JWT }}" method="POST">
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<button class="primary" id="submit">Please Unpause My Account</button>
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</form>
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</div>
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<div class="section">
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<p>
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<b>Note:</b> If you encounter difficulties unpausing your account, or
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you need more help, our <a
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href="https://community.letsencrypt.org">community support forum</a> is
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a great resource for troubleshooting and advice.
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</p>
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</div>
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{{template "footer"}}
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